Shipping policy

Shipping Policy

Last updated: 01-01-2026

This Shipping Policy applies to all orders placed with Monster-Transfers (“we”, “us”, “our”).

1. Shipping Regions

We are located in Arizona, USA and offer shipping to:

  • United States (all states)
  • Canada
  • International destinations worldwide, where carriers and customs regulations allow

Some destinations may be restricted or unavailable due to carrier limitations, customs regulations, or other factors. If we cannot ship to your location, we will notify you.

2. Email First for Shipping Cost (Required)

Before placing an order, you must contact us to get an accurate shipping quote.

Please email us with:

  • Your full shipping address (including country and postal code)
  • The products and quantities you intend to order

Contact:

We will reply with:

  • Available shipping options (if more than one)
  • Exact shipping cost
  • Estimated delivery timeframes (based on the carrier’s information)

Do not complete checkout until you have received and agreed to the shipping cost.

If you place an order without confirming shipping first, we may:

  • Contact you to collect additional shipping payment, or
  • Cancel and refund your order if reasonable shipping cannot be arranged

3. Order Processing & Production Time

3.1 Business Days & Hours
We process and produce orders Monday through Friday, 10:00 AM – 6:00 PM (Arizona time), except for holidays.

3.2 Order Cut-Off Time (Next-Day Orders)

  • Orders received before 10:00 AM (Arizona time) on a business day are generally considered same-day production (subject to artwork approval and payment).
  • Orders received after 10:00 AM (Arizona time) are considered next-business-day orders and will typically enter production on the following business day.

3.3 Production Time frame

From the time your order enters production:

  • Please allow approximately 24–48 hours (1–2 business days) for your order to be produced and prepared for shipment.
  • Production times may be longer for:
    • Large or complex orders
    • High-volume periods
    • Holidays and weekends

3.4 Rush Orders & Rush Fees

If you need your order faster than our standard 24–48 hour production window, rush options may be available:

  • Rush production is subject to availability and approval.
  • Additional rush fees will apply.
  • Rush processing does not change carrier transit times; it only speeds up our in-house production.

If you require rush service, please contact us by email before ordering:

Note: Processing and production times are separate from shipping/transit times. Total time to receive your order = Production Time + Carrier Transit Time.

4. Shipping Methods & Transit Times

We use common carriers such as (for example) USPS, UPS, FedEx, or other services as available. Specific carriers and service levels vary by destination and order.

Estimated transit times (after your order has been produced and shipped) may include:

  • United States: typically [X–Y business days]
  • Canada: typically [X–Y business days]
  • International (other countries): typically [X–Y business days or more], depending on location, customs, and carrier

These time frames are estimates only and are not guaranteed. Carrier delays, weather, customs inspections, and other factors may extend delivery times.

(If you want, you can later replace the [X–Y business days] with your actual average transit times.)

5. Tracking Information

When your order ships, we will provide:

  • A tracking number (if available for your chosen service)
  • A link or instructions to track your package

Some international or economy services may offer limited tracking. Tracking updates are controlled by the carrier and may be delayed or intermittent, especially for international shipments.

6. Shipping Rates

Shipping rates are based on:

  • Destination (country, region)
  • Package weight and dimensions
  • Chosen shipping service (standard, expedited, etc., if available)

Because of these variables, all shipping costs are calculated manually after you email us with your address and order details (see Section 2).

Any customs duties, taxes, or import fees (for international orders) are not included in our shipping quote and are the responsibility of the customer.

7. Customs, Duties & Taxes (International Orders)

For orders outside the United States (including Canada and other countries):

  • Your order may be subject to customs duties, VAT/GST, brokerage fees, and/or other import taxes imposed by your local government or customs authority.
  • These fees are not collected or controlled by us and are not included in our product or shipping prices.
  • You are solely responsible for paying any customs or import fees that may apply.
  • Customs processing can cause delays that are outside our control.

We recommend checking with your local customs office for more information before ordering.

8. Incorrect or Incomplete Addresses

Please double-check your shipping information before completing your order.

  • We are not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us because of an address issue:
    • We may contact you to arrange reshipment.
    • Additional shipping charges will apply for reshipment.

If you realize you made an error, contact us immediately at officialmonstersupplies@gmail.com. If your order has not yet shipped, we may be able to correct the address.

9. Lost, Delayed, or Damaged Packages

9.1 Lost or Delayed Shipments
Once we hand your order to the carrier, the shipment is in their custody.

  • We are not responsible for carrier delays, missed delivery scans, or tracking issues.
  • If your package appears delayed or stuck, we recommend:
    • Checking the tracking information regularly
    • Contacting the carrier directly for more details
    • Contacting us if you need documentation for a claim

We will assist you where possible, but we cannot guarantee refunds for delays outside our control.

9.2 Damaged in Transit
If your package arrives visibly damaged:

  1. Take clear photos of:
    • The outer packaging (including shipping label)
    • The damaged products inside
  2. Contact us at officialmonstersupplies@gmail.com within 3 days of delivery with your order number and photos.

We will review the situation and, at our discretion, may:

  • Replace the damaged items, or
  • Offer a partial or full refund, or
  • Assist you with a carrier claim

10. Non-Delivery / Return to Sender

If a package is marked as:

  • “Returned to Sender”
  • “Unclaimed”
  • “Refused”

due to customer actions (e.g., incorrect address, failure to pay customs fees, failure to pick up from the post office), we may:

  • Reship the package after receiving additional shipping payment, or
  • Refund the product cost minus original shipping costs and any return fees charged by the carrier (at our discretion)

Custom-made items may not be eligible for refund if returned as unclaimed or refused.

11. Order Changes & Cancellations

Because many items are custom-made and enter production quickly:

  • Order changes (items, quantities, address) may only be possible if production has not started.
  • Cancellations may be subject to a fee or may not be possible once materials have been used or printing has begun.

If you need to change or cancel an order, contact us as soon as possible at:

We will let you know what options are available based on the status of your order.

12. Questions About Shipping

If you have any questions about shipping, delivery times, rush options, or international orders, please contact: