Shipping policy
Shipping Policy
Last updated: October 11, 2026
This Shipping Policy applies to all orders placed at monster-transfers.com, operated by Monster Transfers ("we", "us", "our"), Avondale, Arizona, USA.
1. Where We Ship
We currently ship to addresses in the United States only, including APO/FPO/DPO addresses. We do not ship internationally at this time.
2. Shipping Cost
Standard Shipping (USPS Ground Advantage): $4.99 flat rate per order.
Your shipping cost is calculated and shown at checkout before you pay. There are no hidden handling fees. Sales tax, where applicable, is also shown at checkout.
3. Processing Time
All DTF transfers and gang sheets are custom-made to order in our Arizona shop.
- We produce orders Monday through Friday, 10:00 AM – 5:30 PM Arizona time, excluding holidays.
- Orders received before 10:00 AM Arizona time on a business day enter production that day. Orders received after 10:00 AM enter production the next business day.
- Production takes 1–2 business days (24–48 hours) from the time your order enters production. Large orders and peak seasons may take longer; we will contact you if your order will be delayed.
4. Delivery Time
After your order ships, USPS Ground Advantage typically delivers in 2–5 business days within the contiguous United States. Alaska, Hawaii, US territories and military addresses may take longer.
Estimated total time = production time (1–2 business days) + transit time (2–5 business days). Delivery times are estimates provided by the carrier and are not guaranteed.
5. Rush Orders
Need it faster? Add Rush Order Priority Processing to your cart with your order. Rush orders placed before 10:00 AM Arizona time on a business day ship the same day. Rush orders placed after 10:00 AM ship the next business day. Rush processing speeds up our production time only, not carrier transit time. Questions about a deadline? Email us at officialmonstersupplies@gmail.com.
6. Tracking
Every order ships with tracking. You will receive a shipping confirmation email with your tracking number when your order ships.
7. Incorrect or Incomplete Addresses
Please double-check your shipping address before completing your order. If you notice a mistake, contact us right away at officialmonstersupplies@gmail.com — if your order has not shipped yet, we can correct it. If a package is returned to us because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment, and a new shipping charge will apply.
8. Lost, Delayed or Damaged Packages
Lost or delayed: If your tracking has not updated for 5 or more business days, or your package shows delivered but you did not receive it, contact us at officialmonstersupplies@gmail.com with your order number. We will work with the carrier and help you resolve it.
Damaged in transit: If your package arrives damaged, take clear photos of the outer packaging (including the shipping label) and the damaged items, and email them to us within 3 days of delivery with your order number. We will review it and replace the damaged items, issue a refund, or help with a carrier claim.
9. Order Changes and Cancellations
Because our products are custom-made and go into production quickly, changes or cancellations are only possible before production starts. Contact us as soon as possible at officialmonstersupplies@gmail.com and we will let you know what options are available.
10. Questions
Monster Transfers
Avondale, Arizona, United States
Email: officialmonstersupplies@gmail.com